Deskripsi Pekerjaan
Are you a seasoned IT professional looking to take the lead in a fast-paced logistics environment? KLN Logistics is seeking a Lead Support Engineer to spearhead our IT operations in Malaysia. In this pivotal role, you will be the backbone of our technical infrastructure, ensuring seamless connectivity and productivity across our offices and warehouse facilities.
You will not just be fixing issues; you will be coordinating IT initiatives across the APAC region, acting as a bridge between local operational needs and international standards. This position is perfect for a hands-on leader who thrives in a dynamic environment, possesses strong troubleshooting skills, and is capable of managing complex End-User Computing (EUC) and networking environments. If you are ready to drive operational excellence and lead technical strategy in a growing logistics hub, we want to hear from you.
Tanggung Jawab
- Oversee and lead IT operations across Malaysia, ensuring 99.9% system uptime for offices and warehouses.
- Provide expert-level End-User Computing (EUC) support for hardware, software, and peripheral configurations.
- Conduct advanced network troubleshooting (LAN/WAN/Wi-Fi) to resolve connectivity issues swiftly.
- Manage technical issue escalation paths, serving as the final point of contact for complex infrastructure problems.
- Coordinate IT infrastructure projects and standardization efforts across regional APAC offices.
- Perform regular audits and maintenance on server infrastructure and security protocols.
- Collaborate with cross-functional teams to integrate new logistics software and hardware solutions.
- Mentor junior support staff and maintain documentation for standard operating procedures (SOPs).
Kualifikasi
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Minimum 3-5 years of experience in IT support, preferably within a logistics or warehousing environment.
- Proven expertise in Windows/Mac OS environments, Microsoft 365, and Active Directory administration.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Firewalls).
- Demonstrated experience in vendor management and regional IT coordination.
- Exceptional problem-solving skills with a proactive approach to system optimization.
- Excellent communication skills with the ability to liaise with stakeholders across the APAC region.
- Professional certifications such as CCNA, CompTIA Network+, or Microsoft Certified Professional are highly advantageous.