Deskripsi Pekerjaan
Allegis Global Solutions (AGS) is a global leader in contingent workforce management and services. We are currently looking for a skilled Lead Technology Operations Analyst (Midshift) to join our team in Pasig City, Metro Manila. As a Lead Technology Operations Analyst, you will play a pivotal role in ensuring the stability, efficiency, and continuous improvement of our technology environment. You will act as the primary liaison between the AGS Program Office (PO) Teams and the operations unit, coordinating support efforts and driving operational excellence.
In this midshift role, you will lead a team of analysts in monitoring, maintaining, and troubleshooting IT systems and infrastructure. Your expertise will be critical in managing incidents, resolving problems, and implementing proactive measures to minimize downtime. You will also be responsible for developing and refining operational procedures, ensuring alignment with ITIL best practices, and providing regular reports to leadership.
At Allegis Global Solutions, we value innovation, collaboration, and a commitment to quality. As a Lead, you will have the opportunity to mentor junior staff, influence technology decisions, and contribute to key projects that enhance our service delivery. If you are a proactive problem-solver with strong leadership skills and a deep understanding of technology operations, we want to hear from you.
Join us and take your career to the next level while making a significant impact on our global operations. Apply now to become the Lead Technology Operations Analyst at Allegis Global Solutions in Pasig City.
Tanggung Jawab
- Lead the midshift technology operations team to ensure 24/7 service availability and incident resolution within SLAs.
- Serve as the primary point of contact for AGS Program Office Teams, coordinating operational support and project initiatives.
- Monitor critical systems, network infrastructure, and applications, proactively identifying and mitigating potential issues.
- Drive continuous improvement by analyzing operational metrics, conducting root cause analyses, and implementing process enhancements.
- Oversee incident and problem management processes, ensuring timely escalation and resolution across multiple technology domains.
- Mentor and develop junior analysts, fostering a culture of knowledge sharing and technical excellence.
- Collaborate with global IT teams to plan and execute system upgrades, patches, and maintenance activities with minimal disruption.
- Generate and present regular operational reports to management, highlighting trends, performance, and recommendations.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or related field.
- At least 5 years of experience in technology operations, with 2+ years in a lead or supervisory role.
- Strong knowledge of IT service management (ITSM) frameworks, particularly ITIL.
- Hands-on experience with monitoring tools (e.g., SolarWinds, Nagios, or similar) and incident management platforms (ServiceNow, Remedy).
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues under pressure.
- Proven ability to work effectively in a midshift schedule and collaborate across time zones.
- Outstanding communication and interpersonal skills, with a track record of liaising between technical and non-technical stakeholders.
- Relevant certifications such as ITIL Foundation, CompTIA Network+, or PMP are highly desirable.