Deskripsi Pekerjaan
Are you passionate about education and committed to creating exceptional learning experiences? Skills Development Academy is seeking a dynamic Learning Ambassador to join our team in Paya Lebar. In this role, you will act as the primary point of contact for our learners, ensuring their training journey is seamless, engaging, and highly productive from start to finish.
As a Learning Ambassador, you are not just an administrator; you are a facilitator of success. You will manage classroom environments, provide timely support to participants, and act as a bridge between instructors and students to foster a collaborative learning culture. If you possess excellent communication skills and a customer-centric mindset, we invite you to help us empower the next generation of professionals.
Tanggung Jawab
- Oversee the end-to-end classroom experience to ensure a conducive learning environment.
- Serve as the primary liaison for learners, addressing inquiries and resolving issues promptly.
- Prepare course materials, training aids, and technical setups prior to class commencement.
- Monitor learner attendance, engagement, and performance data to generate regular progress reports.
- Assist instructors with classroom management and coordinate training logistics.
- Gather and analyze feedback from learners to recommend improvements to training delivery.
- Maintain high service standards to ensure learner satisfaction and successful program completion.
Kualifikasi
- Diploma or Degree in Education, Communications, Business, or a related field.
- Minimum 1-2 years of experience in customer service, training coordination, or education administration.
- Strong interpersonal and communication skills with the ability to interact with diverse groups of learners.
- Proficiency in Microsoft Office Suite and learning management software (LMS).
- Exceptional problem-solving abilities and a proactive, "can-do" attitude.
- Highly organized with the ability to multitask in a fast-paced environment.
- Demonstrated passion for adult education and professional development.