Learning Centre Manager/Officer

Are you passionate about education and skilled in building meaningful relationships? Our client, a well-established learning centre located in the vibrant community of Mount Austin, Johor, is seeking a dynamic Learning Centre Manager/Officer to join their growing team. In this pivotal role, you will be the driving force behind student enrollment and parent satisfaction. You will oversee the end-to-end onboarding experience, lead conversion strategies, and ensure every family feels welcomed and supported from the very first interaction.

The Role

As the Learning Centre Manager/Officer, you will take ownership of the centre's front-facing operations. Your primary focus will be on converting leads into enrollments, building a robust parent community, and managing the administrative systems that keep the centre running smoothly. This is an excellent opportunity for an education sales professional or a center management expert looking for stability and growth in a reputable organization.

Key Responsibilities

• Lead Generation & Conversion: Develop and execute strategies to drive student leads and maximize enrollment conversion rates.
• Parent Onboarding & Relations: Warmly onboard new parents, conduct centre tours, and build strong, lasting relationships to ensure high retention and referrals.
• CRM & Administration: Manage the centre's CRM system to track prospective families, communications, and student records with meticulous accuracy.
• Community Engagement: Organize and participate in local events, open houses, and promotional activities to enhance the centre's brand presence in Mount Austin.
• Sales Support: Support the management team in achieving enrollment targets through active follow-ups, consultations, and closing of sales.
• Operational Excellence: Assist with scheduling, billing inquiries, and maintaining a clean, welcoming environment for students and parents.

Qualifications

• Education: Bachelor's degree in Education, Business Administration, Marketing, or a related field.
• Experience: Minimum 2 years of experience in a learning centre, admissions, sales, or customer-facing educational role.
• Sales Acumen: Proven track record in achieving targets, converting leads, and driving enrollment growth.
• Communication: Exceptional interpersonal and communication skills in English and Bahasa Malaysia; proficiency in Mandarin is a strong advantage.
• Tech Savvy: Proficient in CRM software, Microsoft Word, Excel, and general administrative tools.
• Mindset: Highly organized, self-motivated, empathetic, and passionate about delivering exceptional parent and student experiences.
• Location: Must be based in or willing to commute to Mount Austin, Johor.

If you are ready to contribute to a team that values education, innovation, and genuine care for families, we want to hear from you. Apply now and take the next step in your career with Search Personnel!