Deskripsi Pekerjaan
Join our dynamic team as a Level 1 Help Desk Support and provide critical technical assistance to Australian clients in a fully remote setting. This role offers an exceptional opportunity to build foundational IT skills while working in a collaborative environment focused on innovation and growth. You'll be the first point of contact for resolving technical issues, ensuring seamless user experiences through efficient troubleshooting and customer-centric solutions.
We offer a competitive compensation package of ₱35,000–₱45,000 per month, comprehensive training programs, and clear career progression pathways. Our remote-first culture emphasizes work-life balance and continuous learning, making it ideal for motivated professionals seeking to advance their careers in global IT support. If you're passionate about technology and committed to delivering exceptional service, this role provides the perfect launchpad for your professional journey.
Tanggung Jawab
- Provide first-line technical support via phone, email, and chat for Australian clients
- Diagnose and resolve hardware, software, and network connectivity issues
- Document all interactions and resolutions in ticketing systems
- Escalate complex issues to Level 2/3 support teams with detailed context
- Conduct remote desktop sessions to guide users through solutions
- Maintain knowledge base articles and troubleshooting guides
- Monitor system health and report potential proactively
Kualifikasi
- High school diploma with 1+ years of technical support experience
- Proficiency in Windows/macOS and basic networking concepts
- Strong troubleshooting methodology and problem-solving skills
- Excellent written and verbal communication abilities
- Experience with ticketing systems (Zendesk, ServiceNow preferred)
- Ability to work independently in a remote environment
- Customer-focused mindset with patience and empathy
- Basic knowledge of Active Directory and cloud services