Deskripsi Pekerjaan
Virtual and Beyond is seeking a detail-oriented and proactive Level 1 IT Helpdesk Support Specialist to join our growing team. In this pivotal role, you will provide first-level technical support to end-users, ensuring seamless operations for a Singapore-based IT solutions provider serving a diverse range of business clients. If you are passionate about technology and excel in customer service, we want to hear from you.
Your primary responsibility will be to troubleshoot and resolve IT-related issues efficiently, ranging from hardware malfunctions to software errors. You will serve as the first point of contact for our clients, providing clear guidance and technical solutions to minimize downtime and enhance productivity. We offer a collaborative environment where you can grow your skills in cloud computing, cybersecurity, and IT infrastructure support.
Tanggung Jawab
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Manage and respond to helpdesk tickets in a timely and professional manner.
- Assist users with password resets, account access, and software installations.
- Document all support interactions and resolutions in the ticketing system.
- Collaborate with senior IT staff to escalate complex technical problems.
- Conduct basic system maintenance and perform routine hardware checks.
Kualifikasi
- High School Diploma or Bachelor’s degree in Computer Science, Information Technology, or related field.
- Basic knowledge of Windows operating systems and Microsoft Office Suite.
- Strong understanding of computer hardware components and peripherals.
- Excellent verbal and written communication skills in English.
- Customer-centric mindset with the ability to explain technical concepts to non-technical users.
- Familiarity with ticketing systems (e.g., Zendesk, Jira, or ServiceNow) is a plus.