Deskripsi Pekerjaan
Are you a natural leader with a passion for excellence in hospitality and property management? Sinar Jernih Suksesindo is seeking a highly motivated and professional Lobby Team Management Leader to join our prestigious client in the heart of Jakarta's premier business district, SCBD.
In this pivotal role, you will be the face of the property, responsible for orchestrating seamless lobby operations and ensuring that every visitor and tenant experiences world-class service. You will lead a high-performing team of front-line staff, fostering a culture of efficiency, professionalism, and proactive problem-solving. This is an exceptional opportunity to advance your career in the Property & Building Management sector within a dynamic and high-profile environment.
If you possess a keen eye for detail, a commitment to high service standards, and the ability to thrive in a fast-paced environment, we want to hear from you.
Tanggung Jawab
- Lead, mentor, and supervise the lobby service team to ensure peak performance and adherence to company standards.
- Oversee daily lobby operations, including visitor management, security coordination, and cleanliness standards.
- Act as the primary point of escalation for inquiries, concerns, or emergencies occurring within the lobby area.
- Monitor team attendance, scheduling, and performance metrics to maintain operational continuity.
- Conduct regular briefings and training sessions to ensure team members are well-versed in service protocols.
- Collaborate with Building Management and security teams to maintain a safe and welcoming environment for all tenants and guests.
- Prepare comprehensive daily reports regarding lobby activities, incidents, and visitor traffic.
Kualifikasi
- Minimum Diploma degree in Hospitality, Business Management, or a related field.
- Proven experience as a Team Leader or Supervisor in property management, hotel operations, or premium customer service.
- Strong leadership skills with the ability to manage and motivate diverse teams.
- Excellent communication and interpersonal skills, with proficiency in both Indonesian and English.
- A professional appearance and a proactive, customer-centric attitude.
- Demonstrated ability to remain calm and composed under pressure or during high-traffic periods.
- Solid understanding of safety and security protocols within a commercial building environment.
- Proficiency in Microsoft Office Suite for reporting and documentation purposes.