Deskripsi Pekerjaan
Join Alorica's dynamic team in Clark, Pampanga as a Local Dayshift Account Representative! This full-time position offers an exciting opportunity to deliver exceptional customer experiences through inbound/outbound voice and non-voice communications. As a key member of our customer care team, you'll handle diverse inquiries, resolve issues efficiently, and build lasting relationships with clients while representing our global brand. We provide comprehensive training and a supportive environment to help you succeed in this rewarding role.
Our Clark facility offers a modern workspace with competitive compensation and opportunities for career growth. You'll gain valuable experience in customer service excellence while working a consistent day shift schedule. Alorica values professional development and offers pathways for advancement within our organization.
Tanggung Jawab
- Handle inbound/outbound customer communications via voice, email, and chat channels
- Resolve customer inquiries and issues with empathy and efficiency
- Maintain accurate customer records and documentation
- Meet performance metrics including call quality and resolution times
- Collaborate with team members to ensure seamless customer experiences
- Adhere to company policies and confidentiality protocols
- Identify opportunities to improve customer service processes
Kualifikasi
- High school diploma or equivalent; college education preferred
- Excellent communication skills in English and other local languages
- Previous customer service or call center experience advantageous
- Strong problem-solving and multitasking abilities
- Proficient in using computers and customer service software
- Ability to work in a fast-paced, target-driven environment
- Flexible to work on a consistent day shift schedule
- Positive attitude with strong interpersonal skills