Deskripsi Pekerjaan
Are you looking to launch a rewarding career in the dynamic world of logistics? The Supreme HR Advisory is currently seeking a dedicated and motivated Logistic Customer Service Associate to join our team in Changi. We are pleased to offer comprehensive training to help you develop the necessary skills to excel in this fast-paced environment.
In this role, you will serve as the primary point of contact for our clients, ensuring seamless communication between them and our freight forwarding operations. You will play a crucial role in maintaining our reputation for excellent service by handling inquiries, managing documentation, and coordinating the smooth flow of goods. If you have a customer-centric mindset and a keen interest in supply chain management, we want to hear from you.
Why Join Us?
- Full-time employment with a competitive salary range.
- On-the-job training provided for career growth.
- Opportunity to work with a reputable HR advisory firm.
Tanggung Jawab
- Manage inbound and outbound customer inquiries regarding shipping status, tracking details, and delivery schedules.
- Coordinate closely with freight forwarders and internal logistics teams to ensure timely and accurate shipment processing.
- Process and verify essential shipping documentation, including bills of lading, invoices, and customs forms.
- Provide regular updates to clients regarding their cargo status and promptly address any changes or delays.
- Resolve shipping discrepancies, damages, or delivery issues efficiently to maintain high levels of customer satisfaction.
- Maintain accurate and up-to-date records of all customer interactions and service logs in the database.
- Assist in the preparation of quotes and handling of customer complaints.
Kualifikasi
- Minimum 1 year of experience in customer service or logistics is preferred.
- Strong verbal and written communication skills in English.
- Proficient in using MS Office applications, particularly Excel and Word.
- Ability to multitask and thrive in a fast-paced, deadline-driven work environment.
- Basic understanding of freight forwarding terminology and supply chain processes.
- A proactive attitude with a strong focus on problem-solving and client retention.
- Local candidate preferred.