Deskripsi Pekerjaan
Join our dynamic team as a Logistics and Customer Service Officer and become the backbone of our supply chain operations. In this pivotal role, you'll bridge the gap between customer needs and logistics execution, ensuring seamless order fulfillment from inquiry to delivery. You'll handle critical customer interactions, process orders with precision, and manage shipment documentation while maintaining proactive communication throughout the delivery lifecycle. This position offers the opportunity to optimize logistics processes, resolve complex delivery challenges, and contribute directly to customer satisfaction. If you're detail-oriented with a passion for operational excellence and customer-centric solutions, this role will allow you to thrive in a fast-paced environment where your impact is visible daily.
Tanggung Jawab
- Manage end-to-end customer order inquiries, confirmations, and shipment tracking
- Prepare and process critical shipment documentation (bills of lading, customs forms)
- Coordinate with logistics partners to maintain optimal delivery schedules
- Proactively communicate shipment status updates to clients
- Resolve order discrepancies and delivery issues with urgency
- Collaborate with warehouse and transport teams for operational efficiency
- Maintain accurate records of all customer interactions and transactions
Kualifikasi
- Diploma in Logistics, Supply Chain Management, or related field
- 1-2 years' experience in logistics or customer service role
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite and logistics software
- Detail-oriented with exceptional problem-solving abilities
- Ability to multitask in fast-paced environments
- Customer-focused mindset with service excellence orientation