Deskripsi Pekerjaan
Iplanner Global is seeking a highly organized and detail-oriented Logistics & Buyer Self-Collect Coordinator to join our growing team in Bukit Jalil. In this role, you will be the bridge between our inventory management and customer satisfaction, ensuring that all self-collection processes are seamless, efficient, and professional.
The successful candidate will manage the coordination of customer pickups, verify documentation, and maintain high standards of service excellence. If you are passionate about logistics and enjoy a fast-paced environment where your organizational skills make a direct impact on the customer experience, we want to hear from you.
Tanggung Jawab
- Coordinate and manage all buyer self-collection schedules for a smooth customer experience.
- Verify customer identity and purchase documentation against inventory records.
- Ensure accuracy in inventory release and maintain meticulous records of collected items.
- Communicate effectively with customers to coordinate pick-up times and resolve scheduling conflicts.
- Collaborate with the warehouse team to ensure goods are prepared and ready for collection on time.
- Monitor and report on collection metrics to identify bottlenecks and suggest process improvements.
- Maintain a clean, safe, and organized collection area to ensure professional service delivery.
Kualifikasi
- Minimum SPM or Diploma in Logistics, Supply Chain, Business Administration, or a related field.
- At least 1-2 years of experience in logistics, warehouse operations, or customer-facing roles.
- Strong interpersonal skills with the ability to provide professional service to a diverse clientele.
- Proficiency in basic computer applications and inventory management software.
- Highly organized with an eye for detail and the ability to multitask effectively.
- Strong problem-solving skills and the ability to work independently in a fast-paced environment.
- Fluency in Bahasa Malaysia and English; proficiency in Mandarin is a significant advantage.