Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for logistics and supply chain excellence? JTE Recruit is currently partnering with a prominent logistics firm in the West of Singapore to find a dedicated Logistics Customer Service Officer to join their dynamic team. In this role, you will be the primary point of contact for clients, ensuring seamless coordination of shipments and maintaining the high standards of service our client is known for.
The ideal candidate will thrive in a fast-paced environment and possess strong communication skills to bridge the gap between operations and customer requirements. You will enjoy a stable, structured work environment with attractive benefits, including variable bonuses and a clear career growth path. If you are organized, proactive, and ready to take the next step in your logistics career, we want to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for clients, managing inquiries via phone and email regarding shipment status and documentation.
- Coordinate with internal warehouse and transport teams to ensure timely order fulfillment and delivery.
- Maintain accurate records of logistics transactions, inventory movements, and customer correspondence in the internal system.
- Proactively resolve shipment discrepancies, delivery delays, or customer complaints to ensure high satisfaction.
- Prepare and process essential logistics documentation, including delivery orders, invoices, and shipping labels.
- Monitor daily shipment schedules to ensure compliance with delivery timelines and service level agreements (SLAs).
- Provide regular updates to clients regarding logistics operations and supply chain performance.
Kualifikasi
- Minimum GCE 'O' Level, Diploma in Logistics/Supply Chain Management, or equivalent experience.
- At least 1-2 years of relevant experience in logistics, freight forwarding, or customer service.
- Proficiency in Microsoft Office suite (Excel, Word) and logistics management software.
- Strong communication skills in English, both written and verbal.
- Ability to work effectively in a team-oriented environment while managing independent tasks.
- Strong problem-solving skills and a proactive approach to issue resolution.
- Ability to commit to the required work schedule, including alternate Saturday shifts.
- Residing in or willing to commute to the West Region (Clementi Loop area).