Deskripsi Pekerjaan
Are you a travel enthusiast with a passion for luxury hospitality? Eastvantage is seeking a dedicated Luxury Travel Advisor specializing in river cruising to join our elite team. In this role, you will act as a premier consultant, designing bespoke travel itineraries that turn curious travelers into lifelong brand ambassadors. You will be at the forefront of the luxury tourism sector, providing white-glove service to high-net-worth clients who expect nothing less than perfection.
We are looking for a professional who thrives in a dynamic environment, possesses excellent communication skills, and understands the intricate details that make a river cruise experience truly unforgettable. From initial inquiry to post-voyage follow-up, you will manage the end-to-end customer journey, ensuring that every expectation is exceeded with professionalism, grace, and expert product knowledge.
Tanggung Jawab
- Consult with clients to understand their travel preferences and curate personalized luxury river cruise packages.
- Manage the end-to-end booking process, including airfare, transfers, and pre/post-cruise excursions.
- Provide expert recommendations on cruise lines, cabin categories, and shore excursions tailored to client needs.
- Maintain high levels of customer satisfaction by resolving travel-related inquiries with speed and accuracy.
- Build and nurture long-term relationships with clients to drive repeat business and referrals.
- Collaborate with global cruise partners and vendors to ensure seamless service delivery.
- Maintain comprehensive records of client profiles, preferences, and booking documentation.
- Stay updated on luxury travel trends, new ship launches, and regional cruise regulations.
Kualifikasi
- At least 2-3 years of experience in luxury travel consultancy, high-end hospitality, or premium customer service.
- Strong passion for the travel industry with specific knowledge of global river cruising routes and operators.
- Exceptional verbal and written communication skills in English, with the ability to convey luxury and sophistication.
- Proven track record of hitting sales targets or high-volume customer service KPIs.
- Strong organizational skills and ability to manage multiple complex bookings simultaneously.
- Proficiency in travel reservation systems and GDS (Global Distribution System) is a significant advantage.
- High level of emotional intelligence and the ability to anticipate client needs before they are stated.
- Degree in Tourism, Hospitality Management, or a related field preferred.