Deskripsi Pekerjaan
Are you looking for a fresh start in the BPO industry? Quik Key Solutions is hiring! We are seeking dedicated individuals for our Pure Non-Voice Chat Account in Makati City. This is the perfect opportunity for fresh graduates or those looking to switch careers, as no prior experience is required. In this role, you will serve as the first point of contact for our clients by responding to customer inquiries through live chat platforms. You will assist clients by providing detailed product information, resolving common issues, and ensuring a seamless customer experience. If you possess a friendly demeanor, strong typing skills, and a knack for clear communication, we want to hear from you. Join our dynamic team and grow your career in customer service without the pressure of voice calls.
Tanggung Jawab
- Respond to customer inquiries and requests promptly via live chat channels.
- Provide accurate and detailed product information to clients.
- Troubleshoot and resolve customer issues effectively to ensure satisfaction.
- Maintain a professional, friendly, and positive tone in all written communications.
- Document customer interactions and feedback accurately in the system.
- Collaborate with the team to improve chat response times and quality.
- Handle multiple chat conversations simultaneously without compromising service quality.
Kualifikasi
- No prior experience required; fresh graduates are highly encouraged to apply.
- Excellent written communication skills in English.
- Fast typing speed with high accuracy.
- Basic computer literacy and familiarity with internet browsing.
- Ability to work well under pressure in a fast-paced environment.
- Customer-oriented mindset with a strong desire to help others.
- Reliable internet connection is mandatory for remote work.