Deskripsi Pekerjaan
Join PERSOL as a Mall Concierge Associate and become the face of exceptional retail experiences! In this dynamic role, you'll be the first point of contact for mall visitors, providing outstanding service, information, and assistance to ensure a memorable shopping experience. As a Mall Concierge Associate, you'll operate in a fast-paced environment where your interpersonal skills and problem-solving abilities will shine. You'll assist visitors with directions, mall information, special events, and provide recommendations for shopping, dining, and entertainment options. This position offers the opportunity to develop your customer service expertise while working with a team dedicated to creating positive experiences for every visitor. If you're passionate about hospitality and thrive in interactive environments, this role is perfect for you. Join PERSOL and make a difference in the retail landscape!
Tanggung Jawab
- Greet and assist mall visitors with directions, information, and special requests
- Provide exceptional customer service while maintaining a professional and friendly demeanor
- Assist with mall events, promotions, and special activities as needed
- Collaborate with retail tenants to enhance the overall mall experience
- Handle visitor inquiries and resolve issues promptly and effectively
- Maintain cleanliness and organization of the concierge area
- Report maintenance issues and safety concerns to appropriate personnel
- Participate in regular training sessions to enhance service knowledge
Kualifikasi
- Previous customer service or hospitality experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment with minimal supervision
- Professional appearance and positive attitude
- Basic knowledge of local area and points of interest
- Flexibility to work weekends, evenings, and holidays as required
- Ability to stand for extended periods and perform light physical tasks