Deskripsi Pekerjaan
Are you a seasoned leader with a passion for driving service excellence? We are seeking a dynamic and strategic Managed Services Manager to join our team in the Central Region. In this pivotal role, you will act as a bridge between complex business requirements and high-performing technical solutions.
You will leverage your subject matter expertise to resolve multifaceted business challenges while proactively recommending innovative alternatives to improve efficiency and service delivery. You will lead cross-functional teams, manage client expectations, and ensure that our managed services operations not only meet but exceed industry standards. If you are a problem-solver who thrives in a fast-paced environment and enjoys optimizing processes, we want to hear from you.
Tanggung Jawab
- Oversee the end-to-end delivery of managed services to ensure high levels of customer satisfaction and SLA compliance.
- Analyze complex business issues and develop scalable solutions to drive operational efficiency.
- Lead and mentor a team of support specialists to foster a culture of technical excellence and continuous improvement.
- Collaborate with stakeholders to identify service gaps and implement strategic recommendations.
- Monitor key performance indicators (KPIs) to track service performance and implement corrective actions where necessary.
- Manage vendor relationships and ensure seamless integration of third-party services.
- Prepare regular reports on service delivery performance for senior management.
Kualifikasi
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- Minimum of 5 years of experience in managed services, customer service operations, or IT management.
- Strong analytical skills with a proven track record of solving complex business problems.
- Exceptional leadership abilities with experience in team management and conflict resolution.
- Excellent verbal and written communication skills in English.
- Proficiency in CRM software and service management ticketing systems (e.g., ServiceNow, Jira, or Salesforce).
- Ability to adapt to changing priorities and manage multiple high-stakes projects simultaneously.