Deskripsi Pekerjaan
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future – from the smartphones in our pockets to the data centers powering the AI revolution.
We are seeking a strategic and accomplished Manager III, Customer Engineer to lead our engineering team in Singapore, the heart of the global semiconductor supply chain. In this senior leadership role, you will manage, coach, and direct all Customer Engineers within your district, driving a culture of operational excellence, deep technical mastery, and an unwavering commitment to customer success.
You will oversee critical aspects of people management including salary planning, career development, talent acquisition, and performance management. As the primary escalation point for complex technical issues and high-stakes customer relationships, you will ensure Applied Materials' cutting-edge capital equipment delivers world-class uptime and process performance in the most advanced semiconductor fabs in the region. You will work closely with account teams to align service strategies with customer roadmaps.
The ideal candidate brings deep technical acumen in semiconductor etch, deposition, or clean technologies, coupled with proven experience managing diverse, high-performance technical teams in a 24/7 cleanroom environment. You will champion a zero-harm safety culture, drive data-driven quality improvements using methodologies like Lean Six Sigma, and foster an inclusive environment that empowers engineers to achieve peak performance. Knowledge of Applied Materials' product portfolio (e.g., Centura, Endura, Producer) is highly advantageous. This is an exceptional opportunity to shape the team supporting the world's leading semiconductor manufacturing operations, collaborate with global leaders, and make a direct impact on the future of technology.
Tanggung Jawab
- Lead, mentor, and develop a diverse team of Customer Engineers, fostering a culture of technical excellence, safety, and continuous improvement.
- Oversee workforce planning, resource allocation, and shift scheduling to ensure 24/7 support for customer fab operations.
- Manage employee performance, including conducting regular reviews, career development planning, and corrective actions as necessary.
- Serve as the primary escalation point for critical technical issues, coordinating global resources to minimize customer downtime.
- Develop and maintain strategic relationships with key customer stakeholders, acting as a trusted advisor and business partner.
- Drive operational KPIs, including equipment uptime, mean time to repair (MTTR), first-pass yield, and customer satisfaction.
- Ensure strict adherence to Applied Materials safety protocols, quality standards, and environmental regulations.
- Collaborate with global engineering and product teams to communicate field feedback and influence product improvements and service strategies.
Kualifikasi
- Bachelor's degree in Engineering (Electrical, Mechanical, Chemical, or related field), or equivalent practical experience; Master's degree strongly preferred.
- Minimum of 8-10 years of experience in semiconductor capital equipment, with at least 5 years in a direct people management role.
- Proven track record of leading large, diverse teams in a fast-paced, high-technology cleanroom environment.
- Deep technical knowledge of etch, deposition, CMP, or wet clean systems (Applied Materials specific experience is a strong plus).
- Strong business acumen with budget management, P&L responsibility, and strategic planning experience.
- Excellent communication, negotiation, and conflict resolution skills, with fluency in English.
- Demonstrated ability to drive change management and implement continuous improvement frameworks (Lean, Six Sigma).
- Uncompromising commitment to safety and compliance in all aspects of operations.