Deskripsi Pekerjaan
IGT Solutions is seeking enthusiastic and dedicated individuals to join our dynamic team as Mandarin Customer Service Representatives. This is an exciting opportunity for those who are passionate about delivering exceptional customer experiences and thrive in fast-paced environments.
In this role, you will be responsible for handling customer inquiries via phone, email, and chat, providing accurate information and solutions in Mandarin. You'll be the first point of contact for our valued customers, ensuring their needs are met with professionalism and care.
The ideal candidate will possess excellent communication skills in both Mandarin and English, with the ability to remain calm under pressure and resolve issues efficiently. You'll work collaboratively with cross-functional teams to improve customer satisfaction and contribute to continuous improvement initiatives.
If you're looking for a challenging yet rewarding career in customer service and want to be part of a supportive, growth-oriented team, we encourage you to apply. This position offers competitive compensation, training opportunities, and the chance to develop your skills in a leading company.
Tanggung Jawab
- Handle customer inquiries professionally in Mandarin and English via phone, email, and chat
- Resolve customer complaints and issues efficiently while maintaining high satisfaction standards
- Provide accurate product and service information to customers
- Document all customer interactions and maintain updated records
- Meet performance targets for response time and customer resolution rates
- Collaborate with team members and other departments to ensure seamless customer service
- Identify opportunities to upsell or cross-sell products and services
- Contribute to team meetings and continuous improvement initiatives
Kualifikasi
- Fluent in Mandarin (spoken and written) with excellent communication skills
- Good command of English (spoken and written)
- Minimum SPM/equivalent qualification; tertiary education is an advantage
- Prior customer service experience is preferred but fresh graduates are encouraged to apply
- Strong problem-solving skills with the ability to think quickly on your feet
- Customer-oriented attitude with a passion for helping others
- Ability to work in shifts and weekends as required
- Proficiency in MS Office applications and basic computer skills