Deskripsi Pekerjaan
Are you a fluent Mandarin speaker looking to jumpstart your career with a global leader in customer experience? Concentrix is currently looking for dedicated and high-performing individuals to join our vibrant team in Cheras, Kuala Lumpur. As a Mandarin Customer Service Representative, you will be the voice of our brand, ensuring that our clients receive world-class support and solutions.
We value talent and commitment. That is why we offer a clear pathway for professional growth, including the potential for Work-From-Home (WFH) opportunities after successfully completing your 3-month probation period, subject to performance and attitude assessments. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you!
Join a supportive workplace culture that prioritizes your development, offers competitive benefits, and rewards excellence. Apply today and take the next step in your professional journey with one of the most respected names in the outsourcing industry.
Tanggung Jawab
- Provide professional and efficient customer support via phone, email, and live chat to Mandarin-speaking clients.
- Address and resolve customer inquiries, complaints, and requests with empathy and accuracy.
- Maintain high levels of customer satisfaction by delivering personalized service and building rapport.
- Document customer interactions clearly and concisely in the CRM system.
- Meet and exceed daily and monthly key performance indicators (KPIs) regarding response times and resolution quality.
- Collaborate with internal teams to escalate complex issues and ensure timely follow-up.
- Stay updated on product knowledge, policies, and service procedures to provide accurate information.
Kualifikasi
- Must be fluent in both Mandarin and English (written and verbal).
- Minimum SPM/Diploma/Degree holder in any field.
- Previous experience in a Call Centre or Customer Service role is a distinct advantage.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Excellent communication skills with a customer-centric mindset.
- Willingness to work on a shift rotation basis (as required by business needs).
- Self-motivated, disciplined, and able to adapt to new technologies and processes.
- Positive attitude and eagerness to learn and grow within the organization.