Deskripsi Pekerjaan
Join our dynamic customer support team as a Mandarin Customer Support Specialist and make a significant impact on customer satisfaction! We're seeking a dedicated professional with excellent communication skills in Mandarin to provide exceptional support through various channels.
In this role, you'll be responsible for delivering high-quality customer service primarily through chat and email (80% of your time), with occasional voice call support (20%). You'll be the first point of contact for our Mandarin-speaking customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.
We offer a competitive salary package of up to RM4,600 per month, along with comprehensive training to help you succeed in your role. The position follows normal working hours, providing a healthy work-life balance. If you're passionate about customer service and fluent in Mandarin, this is an excellent opportunity to grow your career in a supportive environment.
Tanggung Jawab
- Provide exceptional customer support through chat and email channels (80% of time)
- Handle occasional voice call support (20% of time) for Mandarin-speaking customers
- Respond to customer inquiries, resolve issues, and provide product information
- Document customer interactions and maintain accurate records
- Collaborate with team members to ensure consistent service quality
- Meet performance metrics including response time and customer satisfaction scores
- Continuously improve product knowledge to provide accurate information
Kualifikasi
- Fluency in Mandarin (both written and spoken) is essential
- Previous customer service experience in a contact center or similar environment
- Strong communication and interpersonal skills
- Ability to multitask and manage multiple customer inquiries simultaneously
- Proficient in using customer support software and tools
- Problem-solving skills with a customer-focused approach
- Ability to work well in a team environment
- Willingness to undergo a 1-month training period