Deskripsi Pekerjaan
Elevate Your Career in International Finance
We are looking for a proactive and detail-oriented Mandarin Sales Support professional to join our dynamic team in Jakarta. This role is specifically designed for a professional with a background in finance or investment who excels in a multilingual, high-stakes environment. You will serve as a vital link between our international clients and our internal operations, ensuring a premium experience for our Mandarin-speaking stakeholders.
In this role, you will be immersed in an English-speaking corporate culture while utilizing your linguistic expertise to handle complex client enquiries and documentation. You will play a critical role in our growth by managing the KYC (Know Your Customer) processes and providing essential administrative support to our sales team. This is more than just a support role; it is an opportunity to deepen your knowledge of global investment products and regulatory compliance.
The ideal candidate is someone who is not only fluent in Mandarin and English but also possesses the analytical mindset required to navigate the financial services industry. If you are looking for a professional environment that rewards initiative and offers a competitive salary package, we invite you to apply. Join us and contribute to a team that values excellence, integrity, and proactive client service.
Tanggung Jawab
- Oversee and manage the end-to-end Know Your Customer (KYC) and client onboarding documentation processes.
- Handle high-level client enquiries and provide technical support related to investment accounts in Mandarin and English.
- Collaborate with the sales and compliance teams to ensure all client data meets regulatory and internal standards.
- Prepare and translate sales proposals, investment reports, and professional correspondence for Mandarin-speaking clients.
- Maintain and update the CRM database with high precision to track client interactions and account statuses.
- Assist in the coordination of client meetings and follow-up on outstanding administrative requirements.
- Monitor market trends to provide basic insights and updates to clients as directed by the sales lead.
Kualifikasi
- Bachelor’s Degree in Finance, Economics, Business Administration, or a related field.
- Professional fluency in Mandarin (HSK 5 or 6 preferred) and English, both written and spoken.
- Minimum of 1-2 years of experience in sales support, client service, or administration within the finance/investment sector.
- Strong understanding of KYC/AML procedures and financial documentation requirements.
- Excellent communication skills with the ability to explain complex information clearly to diverse stakeholders.
- Proficiency in Microsoft Office Suite (especially Excel and PowerPoint) and CRM software.
- Highly organized with the ability to manage multiple tasks under tight deadlines.