Deskripsi Pekerjaan
Are you a fluent Mandarin speaker looking to elevate your career within a dynamic, high-growth global EdTech company? 51Talk is seeking a high-caliber Mandarin Speaker - Operations Support professional to join our team in Jakarta Raya. In this key strategic role, you will become an essential contributor by supporting 51Talk's regional sales revenue growth and driving cross-border operational excellence.
As an Operations Support specialist, you will leverage your bilingual capabilities to bridge the communication gap between international stakeholders and local execution teams. You will streamline administrative workflows, analyze key performance metrics, and optimize sales enablement processes to ensure maximum productivity. This is an exceptional opportunity for an organized, detail-oriented professional to thrive in a multicultural environment and gain valuable experience in the fast-paced online education sector.
We offer a highly competitive salary package ranging from Rp 15,000,000 to Rp 18,000,000 per month, comprehensive benefits, and excellent pathways for professional advancement. If you are passionate about operations, customer success, and driving business growth, we want to hear from you!
Tanggung Jawab
- Provide strategic administrative and operational support to the regional sales team to drive revenue growth.
- Serve as the primary linguistic and operational liaison between Chinese-speaking corporate headquarters and local Indonesian teams.
- Prepare, translate, and maintain operational reports, business presentations, and standard operating procedures (SOPs) in English and Mandarin.
- Monitor and analyze daily sales performance data and operational metrics to identify bottlenecks and process improvements.
- Coordinate cross-functional tasks to ensure seamless execution of business campaigns and platform initiatives.
- Resolve customer escalations, teacher schedule conflicts, and operational system issues efficiently.
Kualifikasi
- Professional fluency in spoken and written Mandarin (HSK 5/6 preferred) and English to communicate effectively with international stakeholders.
- Bachelor's degree in Business Administration, Management, Linguistics, or a related field.
- Minimum 1-2 years of experience in operations support, sales coordination, project administration, or a similar bilingual role.
- Proficient in Microsoft Excel (VLOOKUP, Pivot Tables) and data visualization tools.
- Strong problem-solving mindset with excellent organizational and multi-tasking abilities.
- Ability to thrive in a fast-paced, target-driven, and culturally diverse environment.
- Prior experience in the EdTech, E-commerce, or customer service sector is highly advantageous.