Deskripsi Pekerjaan
Join KMC Solutions as a Mandarin-Speaking Client Support Associate and become a vital bridge between global clients and our dynamic team. This hybrid role offers the perfect blend of remote flexibility and collaborative teamwork, allowing you to deliver exceptional Mandarin-language support while coordinating cross-functional projects. You'll be at the forefront of client interactions, resolving inquiries with cultural nuance and technical precision. Our environment values linguistic excellence and proactive problem-solving, making this ideal for bilingual professionals seeking impactful work in a global setting. Enjoy competitive compensation, professional development opportunities, and the chance to shape client experiences across diverse industries.
Tanggung Jawab
- Deliver comprehensive Mandarin and English client support via digital channels
- Coordinate with global stakeholders to ensure seamless project delivery
- Conduct expert sourcing and market research for client-specific requirements
- Document client interactions and maintain accurate CRM records
- Identify process improvement opportunities through client feedback analysis
- Collaborate with technical teams to resolve complex client issues
- Support onboarding and training for new client initiatives
Kualifikasi
- Native-level Mandarin fluency with professional English proficiency
- Minimum 2 years in client support or customer service roles
- Experience with CRM platforms (e.g., Salesforce, Zendesk)
- Strong cross-cultural communication and stakeholder management skills
- Ability to thrive in hybrid work environments with minimal supervision
- Bachelor's degree in Business, Communications, or related field
- Proven track record in meeting/exceeding client satisfaction metrics