Deskripsi Pekerjaan
Are you a language enthusiast with a passion for delivering world-class service? Atain is seeking a highly motivated Mandarin Customer Service Specialist to join our dynamic team supporting global airline operations. In this role, you will be the voice of the brand, ensuring that every traveler experiences seamless assistance and top-tier support.
We are looking for a 'Customer Service Rockstar' who thrives in a fast-paced environment and possesses the ability to turn challenges into positive experiences. Whether you are assisting with flight inquiries, managing bookings, or resolving complex travel issues, your contribution will directly impact our passengers' journeys. Join us for an immediate intake and kickstart your career with a company that values professional growth, teamwork, and excellence.
Tanggung Jawab
- Provide high-quality support to Mandarin-speaking customers via phone, email, and live chat.
- Handle flight booking inquiries, modifications, and cancellations with high attention to detail.
- Resolve passenger complaints professionally and efficiently to ensure customer retention.
- Maintain accurate records of all customer interactions in the CRM system.
- Collaborate with cross-functional teams to resolve complex flight-related issues.
- Stay updated on airline policies, travel regulations, and industry-standard procedures.
- Consistently achieve key performance indicators (KPIs) related to customer satisfaction and response times.
Kualifikasi
- Proficiency in Mandarin (written and spoken) is mandatory; English and Malay proficiency is an advantage.
- Minimum SPM/Diploma/Degree holder in any field.
- Previous experience in a Call Centre or Customer Service environment is highly preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Ability to work on a rotating shift schedule, including weekends and public holidays.
- Must be tech-savvy and comfortable navigating multiple computer systems simultaneously.