Deskripsi Pekerjaan
Are you a hospitality enthusiast with a passion for digital marketing and guest experience? We are looking for a dedicated Marketing and OTA Reservation Staff to join our team in the heart of Bali’s thriving tourism industry. In this role, you will be the bridge between our exceptional properties and our global guests, ensuring our online presence shines and our booking processes remain seamless.
As part of our dynamic team, you will manage Online Travel Agencies (OTAs) to maximize revenue, analyze market trends, and implement creative marketing strategies to enhance brand visibility. We offer a competitive compensation package, comprehensive health insurance, and a supportive work environment that values professional growth and flexibility. If you are detail-oriented, tech-savvy, and ready to elevate your career in hospitality, we want to hear from you.
Tanggung Jawab
- Manage and update property inventory, rates, and availability across multiple OTA platforms (Booking.com, Agoda, Expedia, etc.).
- Respond promptly and professionally to guest inquiries, booking requests, and feedback via various communication channels.
- Analyze daily occupancy and revenue reports to adjust pricing strategies and optimize yield management.
- Develop and execute digital marketing initiatives to increase direct bookings and enhance brand awareness.
- Monitor competitor pricing and market trends to ensure our properties remain competitive in the Bali market.
- Collaborate with the operations team to ensure smooth check-in procedures and guest satisfaction.
- Maintain accurate records of reservations and financial transactions.
Kualifikasi
- Minimum 1-2 years of experience in hotel reservations, front office, or digital marketing within the hospitality sector.
- Strong understanding of OTA extranets and Channel Manager systems.
- Proficiency in Microsoft Office Suite (Excel, Word) and property management software (PMS).
- Excellent communication skills in both English and Indonesian, with a warm and service-oriented demeanor.
- High level of accuracy, attention to detail, and ability to multitask in a fast-paced environment.
- Creative mindset with an interest in social media and digital content creation for hospitality.
- Ability to work independently and as part of a collaborative team.