Deskripsi Pekerjaan
Join SnapMart's revolution in eCommerce as we redefine digital commerce experiences across the Philippines. As Marketplace Head, you'll architect the future of our dynamic platform, spearheading initiatives that transform how millions of users discover, engage, and transact online. This pivotal role demands a visionary leader who can balance hyper-growth strategies with exceptional customer-centricity, driving innovation while maintaining operational excellence in one of Southeast Asia's most competitive markets.
Shape the trajectory of our marketplace ecosystem by developing scalable solutions that empower sellers and delight customers. Collaborate with cross-functional teams to launch cutting-edge features, optimize user journeys, and expand our market presence. Lead with data-driven insights to identify emerging trends, mitigate risks, and capitalize on untapped opportunities in the digital commerce landscape.
Tanggung Jawab
- Strategic oversight of marketplace operations, platform growth, and ecosystem development
- Design and execute initiatives to drive seller acquisition, retention, and satisfaction
- Lead data-driven decision-making using advanced analytics to optimize marketplace performance
- Manage and mentor high-performing teams across marketplace, seller support, and product verticals
- Develop marketplace policies, governance frameworks, and quality control mechanisms
- Identify and capitalize on new market opportunities and partnership channels
- Collaborate with product, marketing, and technology teams to enhance user experience
- Monitor competitive landscape and industry trends to maintain marketplace leadership
Kualifikasi
- Bachelor's degree in Business, Marketing, Economics, or related field (MBA preferred)
- 10+ years of experience in eCommerce, marketplace operations, or digital platforms
- 5+ years in leadership roles with proven team management and P&L responsibility
- Expertise in marketplace economics, seller lifecycle management, and platform governance
- Strong analytical skills with proficiency in data interpretation and performance metrics
- Experience scaling marketplace operations in high-growth markets
- Exceptional strategic thinking and ability to translate vision into actionable plans
- Deep understanding of Philippine eCommerce landscape and consumer behavior