Deskripsi Pekerjaan
Are you ready to kickstart your career in the dynamic world of Business Process Outsourcing? Private Advertiser is currently launching a massive hiring campaign for BPO Agents in Eastwood, Metro Manila. We are looking for passionate individuals who thrive in a fast-paced environment and are eager to deliver exceptional customer experiences.
In this role, you will serve as the voice of our brand, handling incoming calls, emails, and chats to resolve inquiries and provide detailed information about our products and services. Whether you are an experienced professional or a fresh graduate, our comprehensive training program will equip you with the necessary skills to succeed. We value soft skills, resilience, and a positive attitude above all else.
Joining our team means becoming part of a supportive community that prioritizes your growth and well-being. We offer a competitive salary package, performance-based incentives, and opportunities for career advancement. If you are looking for a stable Full-time opportunity in the heart of Metro Manila, we want to hear from you.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and escalations to ensure high levels of customer satisfaction.
- Provide accurate and up-to-date information regarding products, services, and company policies.
- Update and maintain customer records in the CRM system accurately.
- Collaborate with team leads and support staff to address complex customer issues.
- Meet daily and monthly performance metrics and quality standards.
- Assist in identifying opportunities for process improvement within the customer service department.
Kualifikasi
- Must possess at least a High School Diploma or Bachelor's Degree in any field.
- Excellent communication skills in both English and Tagalog (oral and written).
- Strong customer service orientation and problem-solving abilities.
- Computer literate with proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Ability to work well under pressure and meet strict deadlines.
- Willingness to work in a rotational shift schedule (day, night, or graveyard).
- Positive attitude, proactive approach, and a strong desire to learn.