Deskripsi Pekerjaan
Are you a Bachelor's degree holder with exceptional communication and problem-solving skills? Can you thrive under pressure and adapt to shifting schedules while maintaining a compassionate demeanor? Cooperative Health Management Federation, a leading name in the Philippine healthcare landscape, is seeking a dedicated Medical Call Center Agent to join our growing team in Quezon City, Metro Manila.
In this pivotal role, you will serve as the primary point of contact for our members, handling a wide range of inquiries related to medical services, appointment scheduling, health plan benefits, and general administrative support. You will play a crucial role in ensuring every interaction leaves a positive and lasting impression on our members.
We are looking for someone who is not just technically proficient but also possesses the empathy and resilience to handle the diverse needs of our community. At Cooperative Health Management Federation, we invest in our people. We provide comprehensive on-the-job training, mentorship, and clear career progression pathways. Your growth is our priority.
If you are ready to take on a rewarding challenge and contribute to a mission-driven organization, we encourage you to apply. Join us in making quality healthcare accessible and hassle-free for everyone.
Tanggung Jawab
- Handle a high volume of inbound calls from patients and healthcare partners, providing accurate and timely information.
- Schedule, reschedule, and confirm medical appointments efficiently using our digital scheduling platform.
- Thoroughly explain health plan benefits, coverage details, and claims procedures to members.
- Document every interaction and update patient records meticulously in the CRM system.
- Coordinate with affiliated hospitals, clinics, and doctors to ensure seamless patient care coordination.
- Identify and escalate complex medical or administrative issues to the appropriate department or supervisor.
- Maintain strict adherence to data privacy laws (Data Privacy Act of the Philippines) and patient confidentiality protocols.
- Meet and exceed key performance indicators (KPIs) related to call quality, average handling time, and overall patient satisfaction.
Kualifikasi
- Bachelor’s Degree holder; a degree in Nursing, Medical Technology, Pharmacy, or any related health science discipline is highly preferred.
- Excellent verbal and written communication skills in both English and Filipino.
- Exceptional problem-solving abilities and the capacity to remain calm and professional in high-pressure situations.
- Flexibility to work on a shifting schedule, including nights, weekends, and holidays.
- Proficiency with MS Office applications (Word, Excel, Outlook) and the ability to learn new software quickly.
- Prior experience in a call center, customer service, or a healthcare environment is a strong plus.
- Fresh graduates with a proactive attitude and a passion for healthcare are highly encouraged to apply.