Deskripsi Pekerjaan
Are you looking for a rewarding career in the healthcare industry? We are seeking a dedicated Medical Customer Service Rep to join our dynamic team in Quezon City. In this pivotal role, you will master patient scheduling and streamline clinic operations, ensuring that patients receive the highest level of care and attention from their first interaction to their follow-up appointments. As a key point of contact, you will handle patient inquiries with empathy and professionalism, fostering trust and satisfaction within our medical community. This is an excellent opportunity for individuals looking to grow within a supportive environment while utilizing their skills in a fast-paced setting.
Tanggung Jawab
- Manage and schedule patient appointments efficiently using clinic management systems.
- Handle inbound and outbound calls regarding medical inquiries, prescriptions, and general information.
- Maintain and update accurate patient records and database information.
- Coordinate closely with medical staff to ensure seamless clinic operations and patient flow.
- Resolve patient complaints and concerns professionally to ensure high satisfaction rates.
- Assist in administrative tasks such as verifying insurance details and processing referrals.
Kualifikasi
- Strong communication skills with a focus on empathy and professionalism.
- Previous experience in customer service or the healthcare industry is highly preferred.
- Proficient in using computer applications and CRM software.
- Ability to multitask and thrive in a fast-paced, dynamic work environment.
- High school diploma or Bachelor’s degree in a related field.
- Knowledge of basic medical terminology is a plus.