Deskripsi Pekerjaan
Are you a customer-focused professional with a passion for financial services? Public Safety Savings and Loan Association Inc. (PSSLAI) is seeking a motivated Member Service Assistant to join our team at the Crame Branch. In this role, you will be the face of our organization, providing exceptional service to our members and driving our mission of financial inclusion.
As a Member Service Assistant, you will play a pivotal role in our branch operations. You will handle inquiries, process transactions, and engage in targeted marketing initiatives to promote our savings and loan products. If you thrive in a dynamic environment, possess excellent communication skills, and have a keen eye for detail, we would love to have you on our team.
At PSSLAI, we value integrity, professionalism, and service excellence. We provide a supportive environment where you can grow your career in the banking and finance sector while contributing to the financial well-being of our members.
Tanggung Jawab
- Serve as the primary point of contact for members, addressing inquiries regarding savings, loans, and other financial products.
- Actively promote and market association products and services to potential and existing members to increase branch reach.
- Process financial transactions accurately and efficiently, ensuring compliance with internal policies and banking regulations.
- Maintain accurate member records and ensure the confidentiality of sensitive financial information.
- Assist in organizing and executing branch-level marketing events and outreach programs.
- Prepare periodic reports on member engagement and branch performance for management review.
- Resolve member complaints or concerns in a professional and timely manner to ensure high satisfaction rates.
Kualifikasi
- Bachelor’s degree in Business Administration, Finance, Marketing, or any related field.
- At least 1-2 years of experience in customer service, banking, or sales, preferably in a financial institution.
- Exceptional verbal and written communication skills in English and Filipino.
- Strong interpersonal skills with the ability to build rapport with members from diverse backgrounds.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- High attention to detail and ability to handle multiple tasks simultaneously.
- Must be highly organized, reliable, and able to work independently or as part of a team.