Deskripsi Pekerjaan
Are you a high-performing sales professional with a passion for the retail and FMCG sectors? Our team is looking for a dynamic Merchant Account Manager to drive growth and manage strategic enterprise relationships in Singapore.
In this pivotal role, you will act as the primary point of contact for large-scale retail and Fast-Moving Consumer Goods (FMCG) businesses. You will be responsible for understanding merchant pain points, identifying growth opportunities, and implementing solutions that scale their operations on our platform. The ideal candidate is a strategic thinker who thrives in a fast-paced environment and possesses the ability to turn data-driven insights into actionable business outcomes.
If you are a relationship-builder who enjoys navigating complex stakeholder landscapes and contributing to the bottom line of top-tier brands, we want to hear from you.
Tanggung Jawab
- Manage a portfolio of enterprise-level retail and FMCG merchant accounts, ensuring high levels of satisfaction and long-term partnership value.
- Identify and execute strategic opportunities for account growth, including upsell and cross-sell initiatives.
- Conduct regular business reviews to analyze performance metrics and provide actionable data-driven recommendations to merchants.
- Collaborate cross-functionally with marketing, product, and operations teams to resolve merchant issues and streamline onboarding processes.
- Develop a deep understanding of the competitive landscape and market trends within the Singaporean retail and FMCG space.
- Lead contract negotiations and ensure service level agreements (SLAs) are met consistently.
- Maintain a robust sales pipeline and accurate forecasting to meet and exceed monthly/quarterly revenue targets.
Kualifikasi
- Bachelor’s degree in Business, Marketing, or a related field.
- Minimum 3-5 years of experience in Account Management, Business Development, or Sales, preferably within the Retail, E-commerce, or FMCG industries.
- Strong track record of managing enterprise clients and exceeding revenue growth targets.
- Excellent communication, negotiation, and interpersonal skills with the ability to influence C-level stakeholders.
- High proficiency in data analysis and CRM software (e.g., Salesforce, HubSpot).
- Proactive problem-solver with a strong results-oriented mindset.
- Ability to work independently and collaboratively in a fast-paced, high-growth environment.