Deskripsi Pekerjaan
Join Dwi Cermat Indonesia as a Merchant Relation Officer in Banjarmasin and become a key player in our mission to empower small and medium-sized enterprises (SMEs) through innovative digital solutions. In this role, you will be responsible for nurturing strong relationships with offline merchants who utilize our Merchant Apps, ensuring they receive the support and training needed to thrive. Your primary focus will be on driving sales growth within your designated area by setting and achieving sales targets. Additionally, you will conduct regular training sessions to help merchants maximize the potential of our Merchant Apps, resolve any issues they encounter, and provide exceptional customer service. This position requires a proactive individual with a passion for building connections and a deep understanding of the SME landscape. If you are a results-oriented professional with excellent communication skills and a commitment to customer success, we encourage you to apply and contribute to the growth of our merchant community.
Tanggung Jawab
- Cultivate and maintain strong, positive relationships with offline SME merchants using our Merchant Apps.
- Achieve and exceed sales targets within the designated area.
- Conduct regular merchant training sessions to ensure effective use of the Merchant Apps.
- Provide excellent customer support and resolve any merchant inquiries or issues promptly.
- Conduct market research to identify new merchant opportunities and growth potential.
- Collaborate with internal teams to enhance merchant satisfaction and retention.
- Monitor and report on merchant performance and sales metrics.
Kualifikasi
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in sales, customer relations, or a similar role, preferably in the SME sector.
- Excellent communication and interpersonal skills.
- Ability to work independently and achieve sales targets.
- Strong problem-solving skills and a customer-centric approach.
- Familiarity with mobile applications and digital tools.
- Proficiency in Indonesian and English (written and spoken).