Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences and fostering strong merchant relationships? Good Job Creations is seeking a dedicated Merchant Services & Customer Experience Specialist to join our dynamic team in the Central Region. In this pivotal role, you will serve as the key liaison between our regional operations and Tokyo Headquarters, ensuring seamless communication and alignment on global service standards. You will support critical customer service operations, drive merchant engagement strategies, and optimize service efficiency to meet business objectives. This is an excellent opportunity for a bilingual professional to contribute to a growing international team while enjoying a competitive compensation package.
Tanggung Jawab
- Provide high-quality customer support and resolve inquiries for Japanese-speaking merchants in a timely and professional manner.
- Act as the primary communication bridge between the local team and Tokyo Headquarters, ensuring accurate and timely information flow.
- Manage the full merchant lifecycle, including onboarding, account management, and ongoing relationship building.
- Analyze customer service metrics and feedback to identify trends and implement process improvements.
- Collaborate with cross-functional teams to develop and execute effective customer engagement strategies.
- Handle escalated issues and complex queries, ensuring high customer satisfaction scores.
- Assist in the documentation of Standard Operating Procedures (SOPs) for customer service operations.
Kualifikasi
- Fluency in Japanese and English (both written and verbal) is essential.
- Proven experience in customer service, call center, or merchant services.
- Strong interpersonal and communication skills with the ability to interact with diverse stakeholders.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
- Knowledge of business operations and merchant engagement best practices is highly preferred.
- Demonstrated problem-solving abilities and a detail-oriented approach to work.
- Bachelor’s degree or equivalent professional experience in a related field.