Deskripsi Pekerjaan
Are you ready to shape the future of financial technology? Global Payments is seeking a highly motivated Merchant Services Officer to join our dynamic team in Singapore. In this pivotal role, you will be at the forefront of the payments industry, providing world-class support and solutions to our diverse merchant network.
As a Merchant Services Officer, you will act as a key liaison between our cutting-edge payment infrastructure and the businesses that rely on it to thrive. You will gain exposure to industry-leading transaction technologies, develop deep expertise in merchant acquisition, and contribute to the growth of a global leader in the fintech space. If you are passionate about customer excellence and thrive in a fast-paced environment, we want to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for merchants, ensuring timely and effective resolution of service inquiries and technical issues.
- Onboard new merchants onto our payment platforms and provide comprehensive training on terminal usage and portal navigation.
- Monitor merchant accounts for transaction activity, compliance, and risk management purposes.
- Collaborate with internal departments, including Technical Support and Sales, to optimize the merchant experience.
- Identify opportunities to upsell or cross-sell value-added payment services to existing merchant partners.
- Maintain accurate and detailed records of all interactions within our CRM system.
- Contribute to team initiatives aimed at improving customer satisfaction (CSAT) and service level agreements (SLAs).
Kualifikasi
- Diploma or Degree in Business, Finance, Information Technology, or a related field.
- Minimum 2 years of experience in customer service, helpdesk, or account management, preferably within the fintech or banking sector.
- Strong interpersonal skills with the ability to communicate complex technical concepts to non-technical stakeholders.
- Proficiency in Microsoft Office Suite and experience with CRM software (e.g., Salesforce, Zendesk).
- Ability to thrive under pressure in a high-volume, performance-driven environment.
- Strong problem-solving mindset and a detail-oriented approach to financial data.
- Fluency in English is mandatory; proficiency in additional regional languages is a distinct advantage.