Deskripsi Pekerjaan
Are you a results-driven professional with a passion for building lasting relationships? Staffinc Group is seeking a dedicated Merchant Success Executive to join our team in Asmat, Papua Selatan. In this role, you will be the primary point of contact for our merchants, ensuring they derive maximum value from our services while fostering long-term partnerships that drive business growth.
As a Merchant Success Executive, you will be instrumental in onboarding new partners, providing ongoing support, and identifying opportunities for optimization. We are looking for an individual who thrives in a fast-paced environment, possesses exceptional communication skills, and is eager to contribute to the local economic growth of the region. If you are organized, resilient, and committed to delivering high-quality service, we want to hear from you.
Tanggung Jawab
- Act as the primary point of contact for merchant partners, ensuring a seamless onboarding and integration process.
- Monitor merchant performance metrics and provide actionable insights to improve their business outcomes.
- Conduct regular site visits and follow-ups to maintain strong professional relationships with local partners.
- Identify and resolve merchant concerns promptly to ensure high levels of customer satisfaction.
- Educate merchants on new platform features, tools, and best practices to enhance their operational efficiency.
- Collaborate with internal sales and operations teams to align merchant needs with company objectives.
- Prepare and maintain accurate records of merchant interactions and performance reports.
- Assist in executing local marketing or promotional campaigns to boost merchant engagement.
Kualifikasi
- Minimum of a High School Diploma or equivalent (D3/S1 degree in Business or related fields is an advantage).
- Proven experience in customer success, account management, or sales-related roles.
- Excellent interpersonal and communication skills, with the ability to build rapport across diverse groups.
- Strong problem-solving mindset and the ability to work independently in field operations.
- Demonstrated proficiency in Microsoft Office or basic mobile-based reporting tools.
- High level of integrity, reliability, and professional work ethic.
- Familiarity with the local business landscape in Asmat and surrounding areas.
- Ability to travel frequently within the designated territory to meet with merchants.