Deskripsi Pekerjaan
Join Staffinc Group as a Merchant Success Executive and become a vital part of our mission to empower local businesses through Buku Warung's innovative financial solutions. In this dynamic role, you'll directly impact merchant growth by providing hands-on support and strategic guidance to businesses in Gunung Kidul. You'll be the face of our brand, building trust and fostering long-term relationships while driving adoption of our digital payment platform. This position offers a unique opportunity to work at the intersection of technology and commerce, helping small and medium enterprises streamline their operations and expand their reach. If you're passionate about financial inclusion and possess a knack for sales and customer relationship management, we invite you to contribute to our growing ecosystem of empowered merchants.
Tanggung Jawab
- Onboard new merchants onto the Buku Warung platform and provide comprehensive product training
- Develop and execute strategies to increase merchant adoption and usage of platform features
- Act as the primary point of contact for merchant inquiries, troubleshooting, and support
- Conduct regular merchant visits to build relationships and gather actionable feedback
- Identify upsell opportunities and cross-sell additional services to existing merchants
- Collaborate with internal teams to resolve merchant issues and improve platform performance
- Monitor key merchant metrics and provide insights to enhance service delivery
Kualifikasi
- Minimum 1 year of experience in sales, customer success, or merchant support
- Proven track record in building and maintaining client relationships
- Strong communication and negotiation skills in both Bahasa Indonesia and English
- Familiarity with local business landscape in Gunung Kidul/Yogyakarta region
- Ability to work independently with minimal supervision while meeting targets
- Proficiency in digital tools and mobile applications
- Valid driver's license with reliable transportation for merchant visits
- Bachelor's degree in Business, Marketing, or related field preferred