Deskripsi Pekerjaan
Join Staffinc Group as a Merchant Success Executive and become a key driver of growth for Buku Warung's merchant ecosystem in Bengkulu. In this dynamic role, you'll forge strategic partnerships with local merchants, ensuring their business success through tailored support and innovative solutions. Your expertise will directly impact merchant retention, revenue growth, and operational excellence within one of Indonesia's leading fintech platforms. This position offers the unique opportunity to work at the intersection of technology and local commerce, empowering small businesses to thrive in the digital economy.
We're seeking a results-oriented professional with a passion for merchant advocacy and relationship management. You'll analyze merchant performance data, identify growth opportunities, and implement strategies that enhance merchant satisfaction and profitability. If you excel in building trust, solving complex problems, and driving measurable outcomes, this role is your gateway to making a tangible impact in Bengkulu's commercial landscape.
Tanggung Jawab
- Develop and maintain strong, long-term relationships with Buku Warung merchants in Bengkulu
- Onboard new merchants and provide comprehensive training on platform utilization
- Monitor merchant performance metrics and deliver actionable insights for growth
- Identify upsell opportunities and cross-sell relevant financial services
- Resolve merchant issues promptly and ensure high satisfaction levels
- Collaborate with product teams to relay merchant feedback and feature requests
- Generate regular reports on merchant health and success metrics
Kualifikasi
- Bachelor's degree in Business, Economics, Marketing, or related field
- Minimum 2 years of experience in merchant relations, sales, or customer success
- Proven track record in building B2B relationships and driving retention
- Strong analytical skills with ability to interpret business data
- Excellent communication and negotiation abilities in Bahasa Indonesia
- Proficiency in CRM platforms and MS Office Suite
- Deep understanding of Bengkulu's local market dynamics preferred