Deskripsi Pekerjaan
Join our dynamic team as a Merchant Success Executive for Buku Warung and play a pivotal role in empowering local businesses across Indonesia. As a key member of our merchant success team, you'll be responsible for building strong relationships with merchants, ensuring their successful onboarding, and driving their growth within our ecosystem.
This unique opportunity allows you to work directly with local business owners, helping them leverage digital payment solutions to enhance their operations and customer experience. Your expertise in sales and merchant acquisition will be crucial in expanding Buku Warung's footprint in the Nagekeo region and contributing to the digital transformation of small businesses.
We're looking for a motivated professional who is passionate about helping merchants succeed and thrives in a fast-paced environment. If you have experience in FMCG or telecommunications sales, possess strong interpersonal skills, and are ready to make a meaningful impact, we encourage you to apply for this rewarding position.
Tanggung Jawab
- Onboard new merchants and ensure successful implementation of Buku Warung solutions
- Build and maintain strong relationships with existing merchants to ensure satisfaction and retention
- Drive merchant adoption and growth by educating them on platform features and benefits
- Provide ongoing training and support to help merchants optimize their use of digital payment solutions
- Monitor merchant performance metrics and identify opportunities for improvement
- Identify and pursue upsell opportunities to increase merchant engagement
- Prepare regular reports on merchant activities and success metrics
Kualifikasi
- Previous experience in FMCG, telecommunications, or merchant acquisition sales
- Valid SIM C license and access to a personal motorcycle for merchant visits
- Strong interpersonal and communication skills with ability to build rapport quickly
- Problem-solving abilities and customer service orientation
- Self-motivated with ability to work independently and manage time effectively
- Understanding of digital payment systems and e-commerce landscape
- Ability to work in a target-driven environment with sales quotas
- Proficiency in basic computer applications and smartphone usage