Deskripsi Pekerjaan
Are you looking for a fast-tracked career move in the BPO industry? Join Foundever, a global leader in customer experience, as a Messaging Agent in Metro Manila! We are currently looking for talented individuals who thrive in a digital-first environment.
In this role, you will be the voice—and the text—of some of the world's most recognizable brands. You will provide real-time assistance to customers via chat, email, and messaging platforms, ensuring their concerns are resolved with empathy, accuracy, and efficiency. If you are tech-savvy, possess great typing speed, and are looking for a company that values your growth, this is the perfect opportunity for you.
We pride ourselves on a culture of inclusivity and professional development. Enjoy our hassle-free 1-day recruitment process and take advantage of our complimentary Grab ride service for your interview. Start your journey with Foundever today!
Tanggung Jawab
- Respond to customer inquiries and concerns via chat and messaging platforms with high accuracy.
- Analyze customer issues and provide effective, brand-aligned solutions in real-time.
- Manage and resolve escalated customer concerns with a focus on de-escalation and positive outcomes.
- Maintain high levels of customer satisfaction (CSAT) by meeting performance benchmarks.
- Document all customer interactions clearly and concisely in the CRM system.
- Collaborate with team leads and peers to share insights and improve support processes.
- Adhere to security and data privacy protocols during every interaction.
Kualifikasi
- At least 6 months of BPO experience is required.
- Strong written communication skills in English with excellent grammar and spelling.
- Tech-savvy with the ability to navigate multiple browser tabs and software applications simultaneously.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Flexible and willing to work in a shifting schedule, including weekends and holidays.
- Excellent typing speed and accuracy.
- Professional demeanor and a strong commitment to providing an exceptional customer experience.