Deskripsi Pekerjaan
Join our dynamic team at Trends Group, Inc. as an MIS L3 Support professional and take your career in IT support to the next level. As a key member of our technical support team, you'll be responsible for providing advanced technical assistance, ensuring optimal network performance, and maintaining high levels of system reliability for our valued clients.
This role offers an exciting opportunity to work with cutting-edge technologies while developing your expertise in network management, incident resolution, and service level agreement (SLA) maintenance. You'll play a crucial role in enhancing our systems and operations, contributing directly to the success of our organization and the satisfaction of our clients.
We're looking for a dedicated professional with a passion for problem-solving and a commitment to excellence. If you thrive in a fast-paced environment and are eager to make a significant impact in the IT support field, this position is perfect for you. Join us in our mission to deliver exceptional technical support services while advancing your career in one of the most vibrant tech hubs in the Philippines.
Tanggung Jawab
- Provide advanced technical support and troubleshooting for complex network and system issues
- Manage and maintain network infrastructure to ensure optimal performance and security
- Resolve escalated incidents efficiently while adhering to SLA requirements
- Document technical issues, solutions, and best practices for knowledge base development
- Collaborate with cross-functional teams to implement system improvements and operational efficiencies
- Monitor system performance and proactively identify potential issues before they impact clients
- Conduct regular system audits and implement preventive measures to maintain system health
- Provide training and guidance to junior support staff as needed
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum of 3 years of experience in IT support, network management, or related role
- Strong knowledge of network protocols, systems administration, and security best practices
- Excellent troubleshooting and problem-solving skills with a customer-focused approach
- Experience working with SLAs and understanding of IT service management principles
- Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly
- Certifications such as CCNA, CompTIA Network+, or Microsoft Certified Solutions Associate (MCSA) are highly desirable
- Ability to work independently and as part of a team in a fast-paced environment