Deskripsi Pekerjaan
Join Accenture as a Mobilization Associate Manager and drive excellence in customer service operations. This hybrid role offers the opportunity to lead dynamic teams in scaling service delivery while maintaining exceptional client experiences. You'll spearhead end-to-end mobilization processes, from onboarding new talent to optimizing service workflows, ensuring seamless integration into our global delivery framework. As a key player in Accenture's customer service ecosystem, you'll collaborate with cross-functional stakeholders to implement innovative solutions that enhance operational efficiency and team performance.
Positioned in our Santa Ana office, you'll work in a fast-paced environment where your leadership directly impacts service quality and client satisfaction. Accenture provides continuous learning opportunities and a collaborative culture that empowers professional growth. If you're passionate about transforming customer service operations and leading high-performing teams, this role offers a compelling career path at a global technology leader.
Tanggung Jawab
- Lead end-to-end mobilization of customer service teams, including recruitment, training, and onboarding
- Optimize service workflows and resource allocation to meet KPIs and SLAs
- Implement process improvements to enhance service delivery efficiency
- Monitor team performance metrics and provide coaching for continuous development
- Collaborate with cross-functional teams to align service strategies with business objectives
- Ensure compliance with company policies and client requirements
- Manage escalated customer issues and implement resolution frameworks
Kualifikasi
- Bachelor's degree in Business Administration, Management, or related field
- Minimum 3 years of experience in customer service or call center management
- Proven track record in team leadership and operational excellence
- Strong analytical skills with ability to interpret performance data
- Excellent communication and interpersonal abilities
- Experience with CRM systems and service management platforms
- Ability to thrive in hybrid work environments