Deskripsi Pekerjaan
Join Tsing Digital Technology Sdn Bhd as a Multilingual Customer Service Representative and become an essential part of our dynamic team dedicated to cross-border e-commerce excellence. In this pivotal role, you'll deliver exceptional customer support across multiple languages and platforms, ensuring seamless interactions for our global clientele. You'll handle inquiries, resolve issues, and drive sales with precision while maintaining the highest standards of professionalism. This position offers the opportunity to work in a fast-paced digital environment where your language skills and customer-centric approach directly impact our business growth.
We provide comprehensive training and a supportive culture that values linguistic diversity and problem-solving abilities. As a key member of our customer experience team, you'll contribute to building lasting relationships with international customers while representing Tsing Digital's commitment to service excellence. If you thrive in multicultural settings and possess a passion for resolving customer needs, this role offers both challenge and reward.
Tanggung Jawab
- Provide expert multilingual customer support for cross-border e-commerce transactions
- Resolve customer inquiries, complaints, and technical issues across online platforms
- Process orders, returns, and refunds with accuracy and efficiency
- Drive sales through upselling and cross-selling of products and services
- Document customer interactions and maintain detailed case records
- Collaborate with sales and logistics teams to ensure seamless service delivery
- Continuously improve product knowledge to provide accurate information
Kualifikasi
- Fluency in English and at least one additional language (Mandarin/Bahasa Malaysia preferred)
- 1-2 years of customer service experience in e-commerce or call center environments
- Strong communication skills with ability to adapt tone for diverse audiences
- Proficiency in CRM software and multilingual support systems
- Problem-solving abilities with attention to detail
- High school diploma or equivalent; bachelor's degree advantageous
- Positive attitude and resilience in high-pressure situations