Deskripsi Pekerjaan
Join Cognizant's dynamic team as a Music Expert for our Video Sharing Account, where your passion for music meets cutting-edge digital innovation. This night shift role offers the unique opportunity to shape the audio landscape of a global video platform by curating, recommending, and moderating music content. You'll be at the forefront of emerging music trends, ensuring our users discover captivating soundtracks while maintaining compliance with copyright and community guidelines. Collaborate with cross-functional teams to enhance user engagement through personalized music experiences, and provide exceptional support to creators navigating our platform's music features.
As part of Cognizant's specialized practice areas, you'll leverage our global resources to deliver innovative solutions in the digital entertainment space. This position requires a blend of musical expertise, digital proficiency, and customer-centric thinking to create seamless audio-visual experiences for millions of users worldwide. If you thrive in fast-paced environments and want to influence how the world experiences music online, this role is your stage.
Tanggung Jawab
- Curate and recommend music content aligned with platform trends and user preferences
- Monitor and moderate music uploads to ensure copyright compliance and quality standards
- Analyze music performance metrics to optimize content recommendations and engagement
- Provide expert support to creators regarding music licensing and usage policies
- Identify emerging music trends and propose strategic content opportunities
- Collaborate with product teams to enhance music discovery features
- Document and escalate complex music-related issues to stakeholders
Kualifikasi
- Deep passion for music with comprehensive knowledge of genres, artists, and industry trends
- Excellent written and verbal communication skills in English
- Ability to work collaboratively in a night shift environment (10 PM - 7 AM)
- Proficiency in digital platforms, analytics tools, and content moderation systems
- Strong attention to detail with ability to interpret copyright and licensing guidelines
- Previous customer service or content moderation experience preferred
- Ability to make quick decisions in fast-paced digital environments