Deskripsi Pekerjaan
Join Cebu Tele-Net Philippines Corporation as a Native Korean Customer Service Representative and become the voice of excellence for our Korean-speaking clientele. Located in the vibrant city of Cebu, this onsite position offers you the opportunity to leverage your linguistic expertise while delivering world-class customer experiences. We're seeking dedicated professionals who thrive in dynamic environments and are passionate about creating positive customer interactions through clear communication and problem-solving excellence.
In this role, you'll be the primary point of contact for Korean customers, addressing inquiries, resolving issues, and building lasting relationships. Our comprehensive training program ensures you'll develop deep product knowledge while maintaining cultural sensitivity. With competitive compensation and a collaborative team culture, this position is ideal for native Korean speakers seeking career growth in the BPO industry while representing our brand with pride.
Tanggung Jawab
- Provide professional customer support to Korean-speaking clients via phone, email, and chat
- Resolve product/service inquiries and complaints with efficiency and empathy
- Document customer interactions accurately in CRM systems
- Collaborate with cross-functional teams to address complex issues
- Maintain high customer satisfaction scores and service quality standards
- Adhere to company protocols and data security guidelines
- Continuously improve service delivery through feedback and training
Kualifikasi
- Native Korean language proficiency with excellent written and verbal communication skills
- Proficient in English for inter-team collaboration
- Minimum 1 year customer service experience preferred
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced environment
- Basic computer literacy and typing skills
- Positive attitude and commitment to customer excellence