Deskripsi Pekerjaan
Are you a fresh graduate looking to kickstart your career in the BPO industry? Nezda Technologies is excited to announce an opening for an Entry-Level CSR Job in Pasig City. We are looking for motivated individuals who are eager to learn and provide exceptional service to our banking clients.
In this role, you will act as the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless banking experience. We offer comprehensive training programs designed to help you succeed, making this the perfect opportunity for fresh graduates to enter the workforce. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Tanggung Jawab
- Handle incoming calls, emails, and chats from banking clients.
- Resolve customer inquiries and complaints with a focus on customer satisfaction.
- Process account information and updates accurately in the CRM system.
- Document all customer interactions and transactions properly.
- Identify and escalate complex issues to the Team Lead or Supervisor.
- Provide accurate product and service information to customers.
- Meet daily and monthly performance targets and KPIs.
Kualifikasi
- Bachelor's degree holder or currently graduating (Fresh Graduates are highly encouraged to apply).
- Excellent verbal and written communication skills in English.
- Strong problem-solving and critical thinking abilities.
- Basic computer literacy and typing skills.
- Ability to work in a fast-paced, target-driven environment.
- High level of patience, empathy, and professionalism.
- Willingness to work on shifting schedules if required.