Deskripsi Pekerjaan
Join our dynamic team at Betawi Jaya Mandiri as a Night Auditor and play a pivotal role in ensuring seamless hotel operations during overnight hours. This critical position combines financial precision with exceptional guest service, making it ideal for detail-oriented professionals seeking a rewarding career in Jakarta's thriving hospitality sector. As the overnight guardian of our establishment, you'll maintain financial accuracy while providing a welcoming presence for late-arriving guests. This role offers unique exposure to hotel management systems, financial reconciliation processes, and the opportunity to develop leadership skills in a fast-paced environment. We value individuals who thrive independently while maintaining high standards of customer service and operational excellence.
Tanggung Jawab
- Perform daily reconciliation of guest accounts and financial transactions
- Manage front desk operations including check-ins/check-outs during night shift
- Generate end-of-day reports for management review
- Monitor security systems and respond to emergency situations
- Balance cash registers and manage safe operations
- Coordinate with housekeeping and maintenance departments
- Handle guest inquiries and resolve service issues promptly
- Prepare accurate shift handover documentation
Kualifikasi
- High school diploma or equivalent; hospitality degree preferred
- Minimum 1 year hotel front desk or night audit experience
- Proficiency in hotel management software (Opera, Fidelio)
- Strong mathematical aptitude and attention to detail
- Exceptional customer service and communication skills
- Ability to work independently with minimal supervision
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Indonesian labor regulations