Deskripsi Pekerjaan
Join The Capitol Kempinski Hotel Singapore, an architectural masterpiece situated in the heart of Singapore’s vibrant Civic and Cultural District. Housed within the beautifully restored Capitol Building and Stamford House, our hotel represents the pinnacle of luxury as part of Kempinski Hotels, Europe’s oldest luxury hotel group. We are dedicated to providing timeless elegance, exceptional service, and unforgettable experiences for our distinguished global clientele.
We are seeking a dedicated and polished Night Manager to lead and inspire our evening operations. This highly visible role serves as the senior management representative on duty during the night, entrusting you with the full responsibility of the hotel’s safety, security, and operational excellence. This is an ideal opportunity for a charismatic leader with a passion for luxury hospitality and flawless service delivery.
In this dynamic role, you will expertly manage the front office functions, mentor the night team, oversee the comprehensive night audit process, and handle any guest concerns with diplomacy and efficiency. Your exceptional leadership will define the standard of excellence after dark. You will coordinate seamlessly with security and engineering teams to maintain a tranquil and secure environment, conduct regular property inspections, and prepare critical daily intelligence reports for senior leadership. Your contributions will directly impact the hotel’s reputation and financial performance.
At Kempinski, you are an ambassador of our legendary service culture. We empower our colleagues to deliver truly authentic and personal service. As Night Manager, you will have the autonomy to make impactful decisions and the support of a global network of luxury professionals. We offer tailored training and clear career progression paths to help you achieve your professional goals. Whether you aspire to become a Front Office Manager, Rooms Division Director, or General Manager, your journey starts here. If you are a passionate and experienced hospitality professional ready to take the helm in a luxury landmark, we warmly invite you to join our family.
Tanggung Jawab
- Oversee the entire hotel operation during the night shift, acting as the senior management representative on duty and decision-maker for all operational matters.
- Lead, mentor, and support the night team, ensuring high morale, efficiency, and adherence to Kempinski’s luxury service standards.
- Ensure a warm, seamless, and personalized check-in/check-out experience for all guests, including VIPs and high-profile individuals.
- Manage and resolve guest complaints and requests promptly, employing service recovery techniques to turn challenges into moments of delight.
- Supervise the Night Audit process, verifying the accuracy of ledgers, posting charges, and generating comprehensive daily revenue reports.
- Conduct regular property walks to ensure safety, security, and cleanliness, strictly adhering to hotel policies and emergency procedures.
- Collaborate with the Security team to manage emergency situations, conducting drills and ensuring the safety of guests and colleagues.
- Prepare detailed daily reports, shift summaries, and operational handovers for the Front Office Manager and General Manager.
Kualifikasi
- Diploma or Degree in Hospitality Management, Hotel Administration, or a related field from a recognized institution.
- Minimum of 2–3 years of progressive experience as a Night Manager, Assistant Front Office Manager, or in a similar supervisory role within a luxury hotel brand.
- Expert proficiency with Property Management Systems (Opera, Micros, or similar) and the Microsoft Office suite.
- Exceptional verbal and written command of English. Proficiency in an additional language such as Mandarin, Japanese, or French is a strong advantage for serving our diverse clientele.
- Impeccable professional presentation, poise, and a genuine passion for exceeding guest expectations in a luxury environment.
- Strong leadership, decision-making, and conflict-resolution abilities, maintaining composure and effectiveness under pressure.
- Flexibility to work a consistent schedule of night shifts, including weekends, public holidays, and during peak operational periods.
- Excellent organizational skills with a meticulous attention to detail and strong analytical capabilities.