Deskripsi Pekerjaan
Join Accor as a Night Manager and become the guardian of our guests' experiences during the most critical hours. As the Night Manager, you'll oversee all overnight hotel operations at our prestigious Kuta, Bali location, ensuring seamless service delivery while maintaining the highest standards of safety and hospitality excellence. This pivotal role requires a dynamic leader who can anticipate guest needs, resolve complex situations, and inspire your team to deliver memorable moments that define Accor's reputation.
Your expertise will drive operational efficiency during low-traffic periods, from managing check-in/check-out processes to coordinating with housekeeping and security teams. You'll be the primary point of contact for overnight guests, handling everything from special requests to emergency responses with grace and professionalism. This position offers a unique opportunity to develop your leadership skills in a fast-paced environment while enjoying Bali's vibrant lifestyle.
Tanggung Jawab
- Supervise all overnight hotel operations including front desk, security, and maintenance teams
- Manage guest check-in/check-out processes ensuring accuracy and efficiency
- Address guest inquiries and resolve complaints with immediate attention
- Coordinate with housekeeping and engineering departments for service delivery
- Conduct security patrols and implement emergency response protocols
- Prepare detailed shift reports and incident documentation
- Mentor and motivate night staff to maintain service standards
- Ensure compliance with Accor's brand standards and local regulations
Kualifikasi
- Minimum 2 years in hospitality management with night shift experience
- Proven leadership and team management skills
- Strong problem-solving and decision-making abilities
- Fluency in English and Bahasa Indonesia
- Knowledge of hotel operations software (Opera/PMS preferred)
- First Aid and safety certification
- Exceptional communication and interpersonal skills
- Ability to work flexible hours including weekends and holidays