Deskripsi Pekerjaan
Are you a motivated communicator looking for an exciting opportunity in the heart of Metro Manila? DC Center LLC is currently seeking a dedicated Calling & Scheduling Specialist to join our growing team. We are looking for individuals who thrive in a fast-paced environment and are ready to take on the night shift to support our operations.
In this role, you will be the face of our customer service operations, managing incoming and outgoing communications with precision. You will play a crucial role in our sales and retention strategies by effectively booking appointments and coordinating schedules with our valued clients. If you are detail-oriented and possess excellent interpersonal skills, this is the perfect role for you.
Tanggung Jawab
- Execute high-volume outbound calls to potential and existing clients to identify needs and opportunities.
- Schedule, confirm, and manage appointments efficiently using company CRM and scheduling software.
- Coordinate logistics and communication between clients, vendors, and the internal team members.
- Maintain accurate and up-to-date records of all interactions, calls, and scheduled events in the database.
- Handle inbound inquiries professionally and resolve scheduling conflicts or booking errors promptly.
- Adhere to call scripts and quality assurance standards during every shift to ensure brand consistency.
- Collaborate with the sales team to follow up on leads and maximize conversion rates.
Kualifikasi
- At least 1 year of experience in a call center or customer service role, preferably in scheduling.
- Strong verbal communication skills with a clear, professional, and friendly phone manner.
- Ability to work the night shift (e.g., 10:00 PM to 6:00 AM) reliably.
- Basic computer proficiency and familiarity with scheduling software or Microsoft Office.
- Excellent time management and organizational skills to handle multiple tasks simultaneously.
- High school diploma or Bachelor’s degree in any field is preferred.
- Proactive attitude and the ability to work independently with minimal supervision.