Deskripsi Pekerjaan
Join the Frontline of IT Operations at Trends Group, Inc.
We are looking for a detail-oriented NOC Level 1 Engineer to support our service operations and maintain the integrity of our IT infrastructure. As the first point of contact for system monitoring and incident response, you will play a crucial role in ensuring compliance and enhancing overall service delivery efficiency.
In this role, you will manage the day-to-day health of our network, proactively identify potential issues, and resolve incidents to minimize downtime. You will work in a fast-paced environment where your ability to troubleshoot technical problems and communicate effectively will directly impact our business continuity. If you have a knack for technology and a drive to keep systems running smoothly, this is the perfect opportunity for you.
Tanggung Jawab
- Monitor system performance and network health using monitoring tools to ensure 24/7 uptime.
- Handle incoming incidents and service requests by diagnosing and resolving basic technical issues.
- Document all incidents, resolutions, and system changes in the ticketing system accurately.
- Escalate complex or unresolved issues to Tier 2 support teams promptly.
- Ensure strict adherence to IT compliance and security protocols during all operations.
- Collaborate with cross-functional teams to improve service delivery and operational efficiency.
- Perform routine checks and maintenance tasks to prevent system failures.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 1-2 years of experience in a Network Operations Center (NOC) or Helpdesk environment.
- Strong knowledge of TCP/IP, DNS, and basic networking concepts.
- Familiarity with Linux and Windows operating systems.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both written and verbal, for ticket documentation and team collaboration.
- Willingness to work in a rotational shift or on-call roster as required.